[rt-users] FW: Ticket Report We Use

[Helmuth Ramirez]

Ok, here is the report we use, something simple that perhaps the community can build upon.
 
Cheers
Helmuth

________________________________

From: Helmuth Ramirez
Sent: Thu 3/29/2007 5:25 PM
To: rt-users at lists.bestpractical.com
Subject: Ticket Report We Use



Hi everyone,
  Management wanted a report to review the number of open/closed tickets on a daily basis.  Our Helpdesk Supervisor knows a little Crystal and came up with a simple report.  I would like to submit it to the community in case anyone else could use something like this and/or improve on it.  (share the wealth right?).

Attached is an image file with what it looks like, as well as the Crystal Reports rpt file.

Cheers
Helmuth




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