[rt-users] FW: Ticket Report We Use

[santhosh J]

Hi,

   Please can you brifly explain how to generate this. I couldn't get how to
generate this type of Report.

Regards
Santhosh

On 6/20/07, Helmuth Ramirez <HelmuthRamirez at compupay.com> wrote:
>
>  Ok, here is the report we use, something simple that perhaps the
> community can build upon.
>
> Cheers
> Helmuth
>
> ------------------------------
> *From:* Helmuth Ramirez
> *Sent:* Thu 3/29/2007 5:25 PM
> *To:* rt-users at lists.bestpractical.com
> *Subject:* Ticket Report We Use
>
>  Hi everyone,
>   Management wanted a report to review the number of open/closed tickets
> on a daily basis.  Our Helpdesk Supervisor knows a little Crystal and came
> up with a simple report.  I would like to submit it to the community in case
> anyone else could use something like this and/or improve on it.  (share the
> wealth right?).
>
> Attached is an image file with what it looks like, as well as the Crystal
> Reports rpt file.
>
> Cheers
> Helmuth
>
>
>
> ------------------------------
> This Electronic message contains information from CompuPay which may
> be privileged. The information is intended to be for the use of the
> addressee only. If you are not the addressee, or the employee or agent
> responsible to deliver it to the intended recipient, note that any
> disclosure, copy distribution or use of the contents of this message
> is prohibited. If you have received this Electronic Message in error,
> please promptly notify the sender by return e-mail. For more
> information regarding our company please visit www.compupay.com
> http://www.compupay.com/
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20070620/c1d07125/attachment.htm>