[rt-users] user names appearing in comments dropdown

[Kenneth Crocker]

Michael,


	How about "Privileged" users?


Kenn
LBNL

Michael Kukla wrote:
> Jesse,
> 
> Thanks for personally looking into this.
> 
> Anyway, we're running RT 3.4.5 and I've checked again: Everyone doesn't 
> have the "OwnTicket" right neither globally nor in any queue.
> 
> Mike Kukla
> CASet
> 645-6000 x1156
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> 
> Jesse Vincent wrote:
>>
>> On Jun 18, 2007, at 3:13 PM, Michael Kukla wrote:
>>
>>> Jesse et al,
>>>
>>> Sorry to say, I again need write the list about something we  noticed 
>>> last week--namely, that the names of **disabled** users continue to 
>>> appear in the Owner drop down one gets when "Commenting" on  ticket.
>>>
>>> It appeared that the problem might have been due to the combination of
>>>
>>> 1) the fact that the AdminCc and Cc system groups had previously been 
>>> granted the "own ticket" right; and
>>>
>>> 2) the fact that disabled users were  most likely still linked to 
>>> Tickets as an AdminCC or Cc--
>>>
>>> and thus still potential "owners".
>>>
>>> However, the expected fix--globally revoking the "own ticket" right 
>>> from AdminCc and CC--didn't work: the disabled users continue to 
>>> appear in the Comment on Ticket "Owner" drop down as previously.
>>>
>>> Has anyone else encountered, or better, resolved this phenomenon?
>>
>> Can you confirm that you're on 3.6.3 and that "Everybody" doesn't have 
>> the "OwnTickets" right? I've just reread this section of code and I 
>> don't see hwo this can be happening.
>>
>>
>> ------------------------------------------------------------------------
>>
>> !DSPAM:46781949114231804284693!
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