[rt-users] AutoReply vs Notify

[Roger Gammans]

On Wed, Jun 20, 2007 at 01:33:05PM -0700, Kenneth Crocker wrote:
> also recorded in the ticket history. All well and good. The scrip we use 
> for ticket creation specifies "AutoReply to Requestor" and that, too, 
> works as expected. In an effort to create a little consistency, I 
> changed the action for the "on create" scrip from "AutoReply to 
> Requestor" to "Notify Requestor". Goodness! You'd think I had cut the 
>[snip]
> know why this change should make such a difference in the result?" I 
> really thought the two were a bit redundant, but obviously not. help???

Hmm. 
This explains stuff I've seen recently.

ahh, yup , after RTFSource  I can see the difference is that
the Notify action suppresses sending and email to the creator
of the tranasaction, where as AutoReply doesn't.

At least I think thats it..
	`
TTFN
-- 
Roger. 	                        Home| http://www.sandman.uklinux.net/
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