[rt-users] AutoReply vs Notify

Stephen Turner sturner at MIT.EDU
Thu Jun 21 09:29:44 EDT 2007

At Wednesday 6/20/2007 05:23 PM, Roger Gammans wrote:
>On Wed, Jun 20, 2007 at 01:33:05PM -0700, Kenneth Crocker wrote:
> > also recorded in the ticket history. All well and good. The scrip we use
> > for ticket creation specifies "AutoReply to Requestor" and that, too,
> > works as expected. In an effort to create a little consistency, I
> > changed the action for the "on create" scrip from "AutoReply to
> > Requestor" to "Notify Requestor". Goodness! You'd think I had cut the
> >[snip]
> > know why this change should make such a difference in the result?" I
> > really thought the two were a bit redundant, but obviously not. help???
>This explains stuff I've seen recently.
>ahh, yup , after RTFSource  I can see the difference is that
>the Notify action suppresses sending and email to the creator
>of the tranasaction, where as AutoReply doesn't.
>At least I think thats it..
>         `

Yes, that's the intent -


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