[rt-users] Assigning owner on inbound email

[Chance Ervin]

MTA: sendmail

 

I have configured the aliases file so that emails sent to a certain
address are automatically placed in the proper queue. I used the
following:

 

rt-requisitions: "|/opt/rt3/bin/rt-mailgate --queue 'Purchase
Requisitions' --action correspond --url https://helpdesk.intelenet.net/"

 

What I would like to do is assign the owner as well based on this
address. I have not been able to find a way to do this with the examples
in the RT Essentials book or the Wiki.

 

If this is possible, could someone point me in the right direction?

 

Thank you.

 

 

Chance Ervin

Level II Support & IT Manager

Intelenet Communications

 

NOC 949 784-7911

support at intelenet.net

 

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