[rt-users] AutoReply vs Notify

Kenneth Crocker KFCrocker at lbl.gov
Thu Jun 21 12:50:10 EDT 2007

Stephen, Gene, & Roger,

	Thanks. I suspected that something like that was the case, but couldn't 
find any documentation on it in RT Essentials and wanted to be sure.


Stephen Turner wrote:
> At Wednesday 6/20/2007 05:23 PM, Roger Gammans wrote:
>> On Wed, Jun 20, 2007 at 01:33:05PM -0700, Kenneth Crocker wrote:
>> > also recorded in the ticket history. All well and good. The scrip we 
>> use
>> > for ticket creation specifies "AutoReply to Requestor" and that, too,
>> > works as expected. In an effort to create a little consistency, I
>> > changed the action for the "on create" scrip from "AutoReply to
>> > Requestor" to "Notify Requestor". Goodness! You'd think I had cut the
>> >[snip]
>> > know why this change should make such a difference in the result?" I
>> > really thought the two were a bit redundant, but obviously not. help???
>> Hmm.
>> This explains stuff I've seen recently.
>> ahh, yup , after RTFSource  I can see the difference is that
>> the Notify action suppresses sending and email to the creator
>> of the tranasaction, where as AutoReply doesn't.
>> At least I think thats it..
>>         `
> Yes, that's the intent -
> Steve

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