[rt-users] Self-service ticket creation

Kenneth Crocker KFCrocker at lbl.gov
Thu Jun 21 14:32:43 EDT 2007


	Thanks for your reply. I'm going to forward your response to our 
web-interface guy and we'll go from there. If you have any other details 
that might keep us from re-inventing a wheel, please pass them on. Your 
suggestions have always been helpful anyway. Thanks again.


Gene LeDuc wrote:
> The only way for general users to generate tickets in our system is via 
> e-mail.  We have some web forms that feed to a php script that does some 
> error checking and then sends a formatted e-mail to rt.  Works very 
> nicely for us and makes extracting CFs a snap.  We send the users a link 
> back via autoreply so they can monitor their tickets, but that's all 
> they can do.
> At 10:02 AM 6/21/2007, Kenneth Crocker wrote:
>> To all,
>>         We use self-service for those who just want to send in a note 
>> and get a ticket created (they have the address of the queue). We do 
>> not have any forms for them to fill out and send in with other ticket 
>> information. We would like to do that; have a format for them to send 
>> with all pertinent data. How is this done? Do you have them send the 
>> E_mail with an attachement or have the body formated with reserved 
>> words followed by the corresponding data or what? Thanks.
>> Kenn
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