[rt-users] Self-service ticket creation

Stephen Turner sturner at MIT.EDU
Thu Jun 21 13:55:49 EDT 2007

At Thursday 6/21/2007 01:02 PM, Kenneth Crocker wrote:
>To all,
>         We use self-service for those who just want to send in a 
> note and get a ticket created (they have the address of the queue). 
> We do not have any forms for them to fill out and send in with 
> other ticket information. We would like to do that; have a format 
> for them to send with all pertinent data. How is this done? Do you 
> have them send the E_mail with an attachement or have the body 
> formated with reserved words followed by the corresponding data or 
> what? Thanks.


Several of our queue owners user web forms that send email to RT. We 
use Dirk Pape's Extract Custom Fields contribution (see the wiki) to 
pull custom field values from the email.


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