[rt-users] Custom Field value mandatory on resolve

[Christian Felber]

Hi Sean,

Thank you very much! The *result* is what I was looking for, but have
you figured out in the meantime how to ensure that the actions are
reflected in the results callback at the top? This would be perfect.

Christian

Edge, Sean schrieb am 21.06.2007 22:17:
> Christian,
> You can accomplish this using Scrips.  I shared a few Scrips about a
> week ago which we have implemented, one of which dealt with an OnResolve
> condition and two "mandatory" CustomFields.  Take a quick peek through
> the list archives, if you can't find it you can contact me directly.
> 
> -Sean 
> 
> 
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Christian
> Felber
> Sent: Thursday, June 21, 2007 4:05 PM
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Custom Field value mandatory on resolve
> 
> Hi!
> 
> Unfortunately Stan's question from April is still unanswered. Is there
> no way to make a custom field mandatory on resolve?
> 
> The origin question was:
> 
> ---
> 
> Hello again to everyone!
> 
> I have read the threads and found lots of opinions on how to make
> entering Custom Field value mandatory upon ticket creation.
> I'm interested however in a different feature.
> 
> Most of our tickets are created after users send us an e-mail.
> We want our support engineers to choose a value for a Custom Field "Type
> of Request" before resolving the ticket.
> Using standard RT interface I couldn't implement such feature. Ticket
> would get resolved even if Custom Field value is not defined (though I
> put Mandatory validation for it).
> 
> Basically what I want is to disable ticket resolving unless a value for
> Custom Field has been entered.
> 
> Anyone knows if this is possible without messing with RT core files?
> 
> Thanks,
> Stan
> 
> PS: we're using RT 3.6.1 btw
> 
> ---
> 
> Sorry, I have no idea how to reply to the corresponding message in the
> list - without having the message as an e-mail.
> 
> Christian
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