[rt-users] multiple deletes

Mathew Snyder theillien at yahoo.com
Tue Jun 26 08:41:06 EDT 2007

It is safe to do this.  Just don't actually remove the ticket from the database.
   I've had to do this in the past when I was initially moving our setup to a
new version of RT.

Keep up with me and what I'm up to: http://theillien.blogspot.com

slamp slamp wrote:
> is it safe to delete tickets directly from the mysql db? meaning
> change status to 'delete' from 'new'? and then let RTx-Shredder do its
> thing? we have a bunch of tickets that needs to be deleted (SPAM got
> through) and there is not quick way of deleting them other than going
> into the actual ticket setting status to deleted. is there a delete
> link? like a take link?
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