[rt-users] CC field addressee does not get message

Bjoern Schulz bjoern.schulz at desy.de
Wed Jun 27 09:35:27 EDT 2007

hi kamber,
do you have activated scrips for sending email to cc's.

Look at Configuration -> Global -> Scrips or
Configuration -> Queue -> Scrips


Dalal, Kamber Z (Kamber) schrieb:
> The addressee in the cc field of the reply form of the ticket is not
> sent the email message.  The postfix service is running.  Is there a
> patch, perl module, or config in RT_SiteConfig.pm that needs to be set
> or corrected?
> This has been noticed recently,  In the ticket history, correspondence
> is added with a line:
> RT-Send-CC: (cc'd address)
> Also only 1 transaction is listed that 'RT_System - Outgoing email
> recorded'  and no transaction listed for the cc'd addressed email.
> Kamber Dalal
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