[rt-users] CC field addressee does not get message

[Bjoern Schulz]

hi kamber,
do you have activated scrips for sending email to cc's.

Look at Configuration -> Global -> Scrips or
Configuration -> Queue -> Scrips

regards
  björn

Dalal, Kamber Z (Kamber) schrieb:
> The addressee in the cc field of the reply form of the ticket is not
> sent the email message.  The postfix service is running.  Is there a
> patch, perl module, or config in RT_SiteConfig.pm that needs to be set
> or corrected?
>  
> This has been noticed recently,  In the ticket history, correspondence
> is added with a line:
> RT-Send-CC: (cc'd address)
>  
> Also only 1 transaction is listed that 'RT_System - Outgoing email
> recorded'  and no transaction listed for the cc'd addressed email.
>  
> Kamber Dalal
> 
> 
> 
> ------------------------------------------------------------------------
> 
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> 
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com