[rt-users] CC field addressee does not get message

Dalal, Kamber Z (Kamber) kamber.dalal at verizonbusiness.com
Wed Jun 27 09:14:21 EDT 2007


The addressee in the cc field of the reply form of the ticket is not
sent the email message.  The postfix service is running.  Is there a
patch, perl module, or config in RT_SiteConfig.pm that needs to be set
or corrected?
 
This has been noticed recently,  In the ticket history, correspondence
is added with a line:
RT-Send-CC: (cc'd address)
 
Also only 1 transaction is listed that 'RT_System - Outgoing email
recorded'  and no transaction listed for the cc'd addressed email.
 
Kamber Dalal
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