[rt-users] Issue with command by email extension

[Jeff Platter]

NM. Sorry to bother the list with this. It was a simple permissions issue.
Users only had permission to create tickets. For some reason I jumped to
conclusions about it being an issue with CommandByEmail.  My bad. L

 

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Jeff Platter
Sent: Thursday, June 28, 2007 12:04 PM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Issue with command by email extension

 

I'm using RT v3.6.3 and I have commandByEmail v0.05 installed. I'm having
some issues when someone forwards or replies to a message. They randomly get
an email back that has Permission Denied in it. I believe that it has to do
with the fact that when you forward or reply toa  message it puts the old
heading in the message such as:

From: this persons email

To: this persons email

Subject: this persons subject

 

How does commandByEmail know to ignore this? Or doesn't it? And if not, what
can I do to prevent this from being a problem in the future?

 

Thanks,

-Jeff


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