[rt-users] Issue with command by email extension

Robert G. Werner rwerner at usscript.com
Thu Jun 28 13:34:42 EDT 2007

Jeff Platter wrote:
> How does commandByEmail know to ignore this? Or doesnÂ’t it? And if not, 
> what can I do to prevent this from being a problem in the future?
> Thanks,
> -Jeff
CommandByEmail has a rather simpleminded approach to parsing.  Any 2 
words starting at the beginning of a line separated by a colon are 
treated as a command.

To deal with I use the attached perl script to filter out colons to 
mail coming to rt queues exposed to the outside world.  This could 
easily be modified to add exceptions,  other munging of the message,  etc.

Robert G. Werner (Network Systems Administrator)
rwerner at usscript.com

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