SV: SV: [rt-users] I just can't figure out how to get the values from mycustom fields!

[Brian Kjelin Olsen]

Kenn,

No the CF's is added to ticket transactions, not the ticket it self.
The fields are only showed when you make a comment, reply, resolve etc.
on a ticket.
I use several CF's there is added directly to the ticket. I have no
troubles getting values from those fields.

Med venlig hilsen / Best regards
Brian Kjelin Olsen
Schilling A/S

-----Oprindelig meddelelse-----
Fra: Kenneth Crocker [mailto:KFCrocker at lbl.gov] 
Sendt: 6. marts 2007 02:53
Til: Brian Kjelin Olsen
Cc: rt-users at lists.bestpractical.com
Emne: Re: SV: [rt-users] I just can't figure out how to get the values
from mycustom fields!

Brian,


	Are the CF's in a ticket? If so, you could use that info.


Kenn
LBNL

Brian Kjelin Olsen wrote:
> Hi Kenneth
> 
> It is actually from ticket transaction were I'm trying to get values
> from custom fields.
> I'm surprised that the values in custom fields actually only exist in
a
> short time, but nevertheless I only need the values in a short time.
I'm
> using them to feed an external ERP system with activity ID and a short
> message if the user records a value into the "work time" field during
> the transaction.
> 
> Med venlig hilsen / Best regards
> Brian Kjelin Olsen
> Schilling A/S
> 
> -----Oprindelig meddelelse-----
> Fra: Kenneth Crocker [mailto:KFCrocker at lbl.gov] 
> Sendt: 5. marts 2007 19:00
> Til: Brian Kjelin Olsen
> Cc: rt-users at lists.bestpractical.com
> Emne: Re: [rt-users] I just can't figure out how to get the values
from
> mycustom fields!
> 
> Brian,
> 
> 
> 	Are you trying to get values from existing ticket custom fields?
> Ticket 
> transaction custom fields are different from ticket custom fields. If 
> you are trying to get values from existing tickets, then the
transaction
> 
> custom fields may very well have no values any longer.
> 
> 
> Kenn
> LBNL
>