[rt-users] Global scrip modification - action failing

[Kenneth Crocker]

Sarah,


	What kind of privileges have you granted to the role "Owner", Globally 
and by Queue? Are the UserID's of said owners Privileged or 
Unprivileged? You cannot grant privileges to a UserId if the UserId is 
Unprivileged.

Kenn
LBNL

Sarah Pomerantz wrote:
> Hello,
> 
> We want to configure the RT notification system so that any comments on 
> a ticket are emailed to the owner of the ticket. 
> 
> To do this, we modified the default scrip #8 (On Comment Notify Admin 
> CCs as Comment with template Admin Comment). Now the settings for this 
> scrip are:
> 
> Description: Owner Comment Notification
> Condition: On Comment
> Action: Notify Owner
> Template: Global template: Admin Comment
> Stage: Transaction Create
> 
> However, I have commented on existing and new tickets (some owned by me, 
> some owned by others) and no notification was generated. 
> 
> Furthermore, when I use the RT interface to Comment on a ticket, I do 
> not see the appropriate "This message will be sent to... On Comment 
> Notify Owner with template Admin Comment" notification setting. The only 
> scrip listed under "This message will be sent to..." is the default 
> scrip #9, "On Comment Notify Other Recipients as Comment with template 
> Correspondence".
> 
> We are using RT 3.6.3. I am a relatively new RT user so please advise if 
> I have overlooked a resource in trying to troubleshoot this issue. I 
> have already looked through the O'Reilly RT Essentials book, as well as 
> the RT Wiki and the rt-user mailing list archive.
> 
> Thank you,
> Sarah Pomerantz 
> sarah at bottlenose-wine.com <mailto:sarah at bottlenose-wine.com>
> 
> 
> 
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