[rt-users] Requestor email address ignored

[Andreas Doppler]

When creating, commenting or resolving a ticket emails are not created,
claiming that there are no recipients.

I carefully checked the tickets and found, that there ARE email addresses.

Ticket Data:

The Basics
      Id:  	400
  Status: 	resolved
    Left: 	0 min
Priority: 	0/49
   Queue: 	IT Service Requests

People

     Owner:  	adoppler <andreas.doppler at nearyconsulting.com>
Requestors: 	adoppler <andreas.doppler at nearyconsulting.com>
        Cc: 	
   AdminCc:

I noticed that this seems to be one of the most annoying issues with RT.

Reading the many questions and answers on this issue did not really help
since all suggested solutions did not solve my problem:

First error on Scrip 8:

Mar 12 19:13:13 rt RT:
<rt-3.6.1-18379-1173726793-1954.400-8-0 at rt.nearyconsulting.com> #400/4824 -
Scrip 8  (/usr/lib/perl5/vendor_perl/5.8.8/RT/Action/SendEmail.pm:238)
Mar 12 19:13:13 rt RT:
<rt-3.6.1-18379-1173726793-1954.400-8-0 at rt.nearyconsulting.com> No
recipients found. Not sending.
(/usr/lib/perl5/vendor_perl/5.8.8/RT/Action/SendEmail.pm:250)

Scrip 8:

Condition: On Comment
   Action: Notify AdminCcs as Comment
 Template: Global template: AdminComment
    Stage: TransactionCreate

Since there is no address for AdminCc, i understand this error.

Second error on Scrip 9:

Mar 12 19:13:13 rt RT:
<rt-3.6.1-18379-1173726793-1954.400-9-0 at rt.nearyconsulting.com> #400/4824 -
Scrip 9  (/usr/lib/perl5/vendor_perl/5.8.8/RT/Action/SendEmail.pm:238)
Mar 12 19:13:13 rt RT:
<rt-3.6.1-18379-1173726793-1954.400-9-0 at rt.nearyconsulting.com> No
recipients found. Not sending.
(/usr/lib/perl5/vendor_perl/5.8.8/RT/Action/SendEmail.pm:250)

Scrip 9:

Condition: On Comment
   Action: Notify Other Recipients as Comment
 Template: Global template: Correspondence
    Stage: TransactionCreate

Since there are no addresses for Other Recipients as well, i also understand
this error.

Third error on Scrip 10:

Mar 12 19:13:13 rt RT:
<rt-3.6.1-18379-1173726793-1233.400-10-0 at rt.nearyconsulting.com> #400/4825 -
Scrip 10  (/usr/lib/perl5/vendor_perl/5.8.8/RT/Action/SendEmail.pm:238)
Mar 12 19:13:13 rt RT:
<rt-3.6.1-18379-1173726793-1233.400-10-0 at rt.nearyconsulting.com> No
recipients found. Not sending.
(/usr/lib/perl5/vendor_perl/5.8.8/RT/Action/SendEmail.pm:250)

Scrip 10:

Condition: On Resolve
   Action: Notify Requestors
 Template: Global template: Resolved
    Stage: TransactionCreate

Since there definitely is an address for the Requestor, i do not understand
this error.

People

     Owner:  	adoppler <andreas.doppler at nearyconsulting.com>
Requestors: 	adoppler <andreas.doppler at nearyconsulting.com>


What am i doing wrong?

Any help very much appreciated.

Andreas

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