[rt-users] Requestor email address ignored

[Matthew Keller]

If adoppler is making changes, it won't bother e-mailing adoppler
because obviously adoppler knows about them because adoppler is the one
who made them.

On Mon, 2007-03-12 at 19:30 +0000, Andreas Doppler wrote:
> When creating, commenting or resolving a ticket emails are not created,
> claiming that there are no recipients.
> 
> I carefully checked the tickets and found, that there ARE email addresses.
> 
> Ticket Data:
> 
> The Basics
>       Id:  	400
>   Status: 	resolved
>     Left: 	0 min
> Priority: 	0/49
>    Queue: 	IT Service Requests
> 
> People
> 
>      Owner:  	adoppler <andreas.doppler at nearyconsulting.com>
> Requestors: 	adoppler <andreas.doppler at nearyconsulting.com>
>         Cc: 	
>    AdminCc:
> 
> I noticed that this seems to be one of the most annoying issues with RT.
> 
> Reading the many questions and answers on this issue did not really help
> since all suggested solutions did not solve my problem:
> 
> First error on Scrip 8:
> 
> Mar 12 19:13:13 rt RT:
> <rt-3.6.1-18379-1173726793-1954.400-8-0 at rt.nearyconsulting.com> #400/4824 -
> Scrip 8  (/usr/lib/perl5/vendor_perl/5.8.8/RT/Action/SendEmail.pm:238)
> Mar 12 19:13:13 rt RT:
> <rt-3.6.1-18379-1173726793-1954.400-8-0 at rt.nearyconsulting.com> No
> recipients found. Not sending.
> (/usr/lib/perl5/vendor_perl/5.8.8/RT/Action/SendEmail.pm:250)
> 
> Scrip 8:
> 
> Condition: On Comment
>    Action: Notify AdminCcs as Comment
>  Template: Global template: AdminComment
>     Stage: TransactionCreate
> 
> Since there is no address for AdminCc, i understand this error.
> 
> Second error on Scrip 9:
> 
> Mar 12 19:13:13 rt RT:
> <rt-3.6.1-18379-1173726793-1954.400-9-0 at rt.nearyconsulting.com> #400/4824 -
> Scrip 9  (/usr/lib/perl5/vendor_perl/5.8.8/RT/Action/SendEmail.pm:238)
> Mar 12 19:13:13 rt RT:
> <rt-3.6.1-18379-1173726793-1954.400-9-0 at rt.nearyconsulting.com> No
> recipients found. Not sending.
> (/usr/lib/perl5/vendor_perl/5.8.8/RT/Action/SendEmail.pm:250)
> 
> Scrip 9:
> 
> Condition: On Comment
>    Action: Notify Other Recipients as Comment
>  Template: Global template: Correspondence
>     Stage: TransactionCreate
> 
> Since there are no addresses for Other Recipients as well, i also understand
> this error.
> 
> Third error on Scrip 10:
> 
> Mar 12 19:13:13 rt RT:
> <rt-3.6.1-18379-1173726793-1233.400-10-0 at rt.nearyconsulting.com> #400/4825 -
> Scrip 10  (/usr/lib/perl5/vendor_perl/5.8.8/RT/Action/SendEmail.pm:238)
> Mar 12 19:13:13 rt RT:
> <rt-3.6.1-18379-1173726793-1233.400-10-0 at rt.nearyconsulting.com> No
> recipients found. Not sending.
> (/usr/lib/perl5/vendor_perl/5.8.8/RT/Action/SendEmail.pm:250)
> 
> Scrip 10:
> 
> Condition: On Resolve
>    Action: Notify Requestors
>  Template: Global template: Resolved
>     Stage: TransactionCreate
> 
> Since there definitely is an address for the Requestor, i do not understand
> this error.
> 
> People
> 
>      Owner:  	adoppler <andreas.doppler at nearyconsulting.com>
> Requestors: 	adoppler <andreas.doppler at nearyconsulting.com>
> 
> 
> What am i doing wrong?
> 
> Any help very much appreciated.
> 
> Andreas
>