[rt-users] RT 4

[Benjamin Robson]

Thanks for asking Jesse,

My number 1 desire would be: Ability to group Unprivileged Users.

That is, allow Unpriv users to be grouped per Company or even a sub-set 
Company-Department, such that all correspondence on tickets can be viewed 
by members of the same Company or Company-Department.  When RT is 
currently used to service external customers, it requires a bodge to 
insert other unpriv users of the same company as a Cc.  RT needs a way to 
group Unpriv users to form Company or Company-Department sets and that 
users can then opt-in or opt-out of receiving all tickets associated with 
their company or company-department.

Hope that makes sense.

BenR

-- 









Jesse Vincent <jesse at bestpractical.com> 
Sent by: rt-users-bounces at lists.bestpractical.com
02/05/2007 03:54 AM

To
RT Users <rt-users at lists.bestpractical.com>
cc

Subject
[rt-users] RT 4






If, for the sake of argument, Best Practical were to rewrite RT, what 
would you want to see in the new product?

Think big.

Jesse
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