[rt-users] RT-4

[Kevin Squire]

On Wed, 02 May 2007 13:34:47 -0500
"Carlos Ramon Lopez Midence" <caralomi at hotmail.com> wrote:

> - The one thing that we have come across that we don't seem to find a
> way to do it, it is searching in custom fields for ticket
> transactions, specifically in resolving a ticket. We use these custom
> fields to describe any issues that we may have had while resolving 
> the tickets and we also had labor to them. So having these custom 
> fields built into the query builder would be great.
> 


Have you added the specific Queue to the search box first?  You must
first sent the Queue to equal XXXXX then press the "add" button.  When
the page refreshes you will see the custom fields that go with that
Queue.

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