[rt-users] RT 4

[Jon Daley]

On Thu, 3 May 2007, Jesse Vincent wrote:
> On May 3, 2007, at 6:45 PM, Dale Bewley wrote:
>> On Wed, 2007-05-02 at 10:29 -0400, Jon Daley wrote:
>>> 	I'd like to be able to merge users, so someone can respond with
>>> any of the email addresses that he has, and they are all treated as the
>>> same email address - ie. no reply to his other email address, if he logs
>>> in, he will see all tickets requested by any of his email addresses.  It
>>> would probably be nice to have the same password for all email accounts,
>>> though that part isn't necessary.
>> 
>> A big +1 on that. My users unfortunately have 4 possible derivations of
>> their address and I can't force them to pick just one.
>
> Done, I think.
>
> http://search.cpan.org/~jesse/RT-Extension-MergeUsers-0.02/
>
> Though with 4 derivations, you should be able to just drop in a custom 
> CanonicalizeAddress sub that does the magic on create for new users.

 	Ah, thanks, I somehow missed that - I am not sure if it was 
announced when people were discussing this a while back.  I'll try it out. 
Thanks!