AW: [rt-users] ShowStatusInColor in RT3.6.3?

[Ham MI-ID, Torsten Brumm]

And i forgot, have you checked the rights from the new directory and file?

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com <rt-users-bounces at lists.bestpractical.com>
To: djones at proofpoint.com <djones at proofpoint.com>; rt-users at lists.bestpractical.com <rt-users at lists.bestpractical.com>
Sent: Thu May 10 22:13:29 2007
Subject: AW: [rt-users] ShowStatusInColor in RT3.6.3?

I use the same from the wiki and it works perfect. Have you cleaned the mason cache and restarted apache?

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com <rt-users-bounces at lists.bestpractical.com>
To: rt-users at lists.bestpractical.com <rt-users at lists.bestpractical.com>
Sent: Thu May 10 20:15:35 2007
Subject: [rt-users] ShowStatusInColor in RT3.6.3?

I’m trying to setup the color status as described in the wiki (http://wiki.bestpractical.com/index.cgi?ShowStatusInColor) in RT3.6.3 without any luck.



I create <RTInstallationDir>/local/html/Callbacks/MyCallbacks/Elements/RT__Ticket/ColumnMap and put the contents from the wiki into ColumnMap.  When I load RT, instead of displaying the status in color, everything looks the same as before I put the ColumnMap file in place.  No errors show in my logs.



What do I need to do in order to get the status color code to work in this version?



Dayton Jones

Senior Network Engineer

Proofpoint, Inc.

djones at proofpoint.com





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