[rt-users] getting Custom Field Values for Users

[Mathew]

Nevermind, I figured out that I wasn't using the Name method on my
$creator object.  Also, I needed to take the quotes from around
$creator-Name on the line containing $user->Load('$creator');

It is now $user->Load($creator->Name); which works exactly as I'd hoped.

Mathew Snyder wrote:
> I've stepped through this with the debugger and have found that the $dept
> variable isn't being populated.  I've also double checked that the custom field
> has a value for each privileged user within RT so I know it shouldn't be blank
> all the time.  I've also changed the '==' to 'eq' like it should be.
> 
> Any thoughts?
> 
> Mathew
> Keep up with me and what I'm up to: http://theillien.blogspot.com
> 
> 
> Gene LeDuc wrote:
>> I'm not a guru, but the scrip logic looks right to me.  If it's not
>> working, try replacing your $dept "==" equality checks with "eq" for
>> strings.
>>
>> At 01:54 AM 5/10/2007, Mathew Snyder wrote:
>>> I'm trying to figure out how to get the value of a custom field for a
>>> user.  My
>>> script goes through transactions and adds time up for each privileged
>>> user,
>>> creates a HoHoH, manipulates the data and enters it into a file.  The
>>> file is
>>> then emailed to a few people.  However, I would like to be able to add
>>> each user
>>> to one of two hashes based on a user custom field, populate two files
>>> based on
>>> the hashes and then email each to the appropriate person.
>>>
>>> I don't know how to go about getting the custom field value for a
>>> creator of a
>>> transaction, though.  I'm guessing I would have load the user object
>>> of the
>>> creator and then use FirstCustomFieldValue on it, using the result of
>>> that to
>>> determine which hash to place the user in.
>>>
>>> Is this what it should look like?
>>> <snip>
>>> my $transactions = $ticket->Transactions;
>>>         while (my $transaction  = $transactions->Next) {
>>>                 next unless ($transaction->TimeTaken);
>>>                 next unless $creator->Privileged;
>>>                 my $creator     = $transaction->CreatorObj;
>>>                 my $user        = new RT::User(RT::SystemUser);
>>>                 $user->Load('$creator');
>>>                 my $dept = $user->FirstCustomFieldValue('Department');
>>>                 if ($dept == 'Engineering') {
>>>                         $eng{$env}{$creator->Name} +=
>>> $transaction->TimeTaken;
>>>                 }elsif ($dept == 'Operations') {
>>>                         $ops{$env}{$creator->Name} +=
>>> $transaction->TimeTaken;
>>>                 }else{
>>>                         next;
>>>                 }
>>>         }
>>> </snip>
>>>
>>> -- 
>>> Keep up with me and what I'm up to: http://theillien.blogspot.com
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>>
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