[rt-users] Is there a change in the rt-mailgate interface in 3.6.3?

[Mike Friedman]

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On Thu, 17 May 2007 at 23:09 (-0700), Mike Friedman wrote:

> On Fri, 18 May 2007 at 09:48 (+0400), Ruslan Zakirov wrote:
>
>> is there any chance that you have not provided --action argument?
>
> In my case, as I indicated in my earlier post, I did supply '--action'. 
> Here's the command I've been testing with:
>
> rt-mailgate --debug --queue general --action correspond --url https://....

I believe I've found the problem and it seems there IS a change between 
3.4.5 and 3.6.3.  The change is in parsing of the incoming email headers. 
In my test, using rt-mailgate from the command line, I just entered 'xxx', 
which contains no real mail header information.  This works on 3.4.5 but 
fails on 3.6.3.

If, however, my input to rt-mailgate contains at least a valid 'From: ' 
line, then a ticket gets created.  So, it seems mail header parsing has 
changed enough between the two releases to account for my symptoms.

BTW:  A single valid SMTP 'From ' line also causes the error.  So, it 
seems that if any real mail comes in without a 'From: ' header line, RT 
won't create a ticket for it, even if the SMTP envelope has usable 
information in its 'From ' line.  This really is a change from earlier 
releases.

Mike

_________________________________________________________________________
Mike Friedman                        Information Services & Technology
mikef at ack.Berkeley.EDU               2484 Shattuck Avenue
1-510-642-1410                       University of California at Berkeley
http://socrates.berkeley.edu/~mikef  http://ist.berkeley.edu
_________________________________________________________________________

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