[rt-users] Way to list priority in response email

[Christopher Moughan]

Howdy all,

Is there a way to list the priority of the request in the body of the
email? I have multiple queues that have a different starting priority
based on the issue the user is having. We set up a standard response
time based on priority and would like to be able to pull it into the
email so there isn't any confusion as to when they can expect a
response.  I know how to edit the templates; I just don't know what code
to put in to pull the priority code in.

 

Christopher Moughan

System Administrator

Brown & Brown Lehigh Valley

268 Brodhead Road

Bethlehem, PA 18017

 

Office 610-694-1814

 

Fax 610-974-9791

 

 

 

 

 

  

IMPORTANT:  Insurance coverage can not be bound, amended or changed via
voicemail, facsimile or Email message without confirmation from an
authorized Brown & Brown representative.  

NOTICE: The information contained in this electronic message is legally
privileged and confidential and is intended for the use of the
individual or entity named above. If the reader of this message is not
the intended recipient, you are hereby notified that any dissemination,
distribution or copy of this message is strictly prohibited. If you have
received this communication in error, please contact the sender by reply
email and destroy all electronic and printed copies of this message. 

 

 

 

 

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