[rt-users] Way to list priority in response email

Gene LeDuc gleduc at mail.sdsu.edu
Mon May 21 14:11:55 EDT 2007


Within a template, $Ticket->Priority will return the ticket's 
priority.  Within a scrip use $self->TicketObj->Priority instead.

At 10:33 AM 5/21/2007, Christopher Moughan wrote:
>Content-class: urn:content-classes:message
>Content-Type: multipart/alternative;
>         boundary="----_=_NextPart_001_01C79BCE.1E8746FE"
>
>Howdy all,
>Is there a way to list the priority of the request in the body of the 
>email? I have multiple queues that have a different starting priority 
>based on the issue the user is having. We set up a standard response time 
>based on priority and would like to be able to pull it into the email so 
>there isn't any confusion as to when they can expect a response.  I know 
>how to edit the templates; I just don't know what code to put in to pull 
>the priority code in.
>
>Christopher Moughan
>System Administrator
>Brown & Brown Lehigh Valley
>268 Brodhead Road
>Bethlehem, PA 18017
>
>Office 610-694-1814
>
>Fax 610-974-9791
>
>
>
>
>
>
>IMPORTANT:  Insurance coverage can not be bound, amended or changed via 
>voicemail, facsimile or Email message without confirmation from an 
>authorized Brown & Brown representative.
>
>NOTICE: The information contained in this electronic message is legally 
>privileged and confidential and is intended for the use of the individual 
>or entity named above. If the reader of this message is not the intended 
>recipient, you are hereby notified that any dissemination, distribution or 
>copy of this message is strictly prohibited. If you have received this 
>communication in error, please contact the sender by reply email and 
>destroy all electronic and printed copies of this message.
>
>
>
>
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-- 
Gene LeDuc, GSEC
Security Analyst
San Diego State University 
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