[rt-users] Way to list priority in response email

[Gene LeDuc]

Within a template, $Ticket->Priority will return the ticket's 
priority.  Within a scrip use $self->TicketObj->Priority instead.

At 10:33 AM 5/21/2007, Christopher Moughan wrote:
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>Howdy all,
>Is there a way to list the priority of the request in the body of the 
>email? I have multiple queues that have a different starting priority 
>based on the issue the user is having. We set up a standard response time 
>based on priority and would like to be able to pull it into the email so 
>there isn't any confusion as to when they can expect a response.  I know 
>how to edit the templates; I just don't know what code to put in to pull 
>the priority code in.
>
>Christopher Moughan
>System Administrator
>Brown & Brown Lehigh Valley
>268 Brodhead Road
>Bethlehem, PA 18017
>
>Office 610-694-1814
>
>Fax 610-974-9791
>
>
>
>
>
>
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>authorized Brown & Brown representative.
>
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-- 
Gene LeDuc, GSEC
Security Analyst
San Diego State University 
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