[rt-users] Customer Centric RT?

[Mikko Lipasti]

On Mon, 2007-05-21 at 14:08 -0700, Justin Brodley wrote:
> Basically were an ASP hosting operation, we have hundreds of customers
> that pay us money to host their site. Our company has several
> departments that create tickets associated to each of the customers.
> Currently the way were managing Customer is by having them defined as
> a custom field and then we can write reports based off these custom
> fields.

Why can't you use Requestor field to identify customers?

- Mikko