[rt-users] Customer Centric RT?

[Les Mikesell]

Mikko Lipasti wrote:
> On Mon, 2007-05-21 at 14:08 -0700, Justin Brodley wrote:
>> Basically were an ASP hosting operation, we have hundreds of customers
>> that pay us money to host their site. Our company has several
>> departments that create tickets associated to each of the customers.
>> Currently the way were managing Customer is by having them defined as
>> a custom field and then we can write reports based off these custom
>> fields.
> 
> Why can't you use Requestor field to identify customers?
> 

Or dedicate a queue to each customer?  If the people using it are 
different, a queue seems like the logical way to separate them.

-- 
   Les Mikesell
    lesmikesell at gmail.com