[rt-users] Customer Centric RT?

[Justin Brodley]

Queues for each customer would be unmanageable as we would have over 200 queues, and i'd have a massive custom view to correlate all this data into a single pane of glass. 


Justin Brodley 


-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Les Mikesell
Sent: Tuesday, May 22, 2007 5:34 AM
To: Mikko Lipasti
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Customer Centric RT?

Mikko Lipasti wrote:
> On Mon, 2007-05-21 at 14:08 -0700, Justin Brodley wrote:
>> Basically were an ASP hosting operation, we have hundreds of customers
>> that pay us money to host their site. Our company has several
>> departments that create tickets associated to each of the customers.
>> Currently the way were managing Customer is by having them defined as
>> a custom field and then we can write reports based off these custom
>> fields.
> 
> Why can't you use Requestor field to identify customers?
> 

Or dedicate a queue to each customer?  If the people using it are 
different, a queue seems like the logical way to separate them.

-- 
   Les Mikesell
    lesmikesell at gmail.com
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