[rt-users] Notifications not being sent to 'Cc:' addresses when commenting on a ticket

[Drew Barnes]

Make sure you have a Notify Others on Comment scrip for that queue.

Matthew Goheen wrote:
> Background info:
> 	RT 3.6.4 (with LDAP support added)
> 	RHEL 5
> 	Postgres 8.1 (RHEL standard install)
>
> First off -- I'm a little confused.  Do I need to have a scrip in place to send
> email to addresses added on the Cc: line (in the web interface)?  It doesn't
> work either way for me -- but I don't think you need to have a scrip for this
> anyway (since you are explicitly adding the Cc line on the page -- why HAVE
> the field if it does nothing?).  RT doesn't generate the mail at all, as far
> as I can tell (no "outgoing email recorded" message is logged on the ticket).
>
> They DO work on a correspondence.
>
> Ideas?
>
> Thanks,
> Matt Goheen
>
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