[rt-users] Email Notifications not containing any information

[Kenneth Crocker]

Adamengel,


	Not sure what it is you think you are missing. Are you looking for 
comments about how the ticket was resolved or notes to the requestor? 
These are entered at the time the "Resolved" option is selected. The 
person doing this needs to enter the info in the message portion at the 
bottom of the page. If they want the info to be included in the 
notification, then select that option during resolution. Hope this helps.

Kenn
LBNL

On 11/5/2007 2:57 PM, Adam Engel wrote:
> When someone resolves a ticket in RT, the only thing that is shown in 
> the email is
> 
> Your request has been resolved.
> This transaction appears to have no content
> 
> I looked in the ticket configuration for  Resolved and it says
> 
> Subject: Resolved: {$Ticket->Subject}
> 
> Your request has been resolved.
> 
> {$Transaction->Content()}
> 
> 
> What do I need to do to get the resolution into the ticket?
> 
> -Adam
> 
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