[rt-users] 2 emails 2 different responses

[Gene LeDuc]

Hi Bill,

If I understand your situation correctly, you want each of your 2 queues to 
send a different autoreply e-mail when a ticket is created.  To do that, 
just create a new autoreply template in each queue with the text that you 
want sent for that queue.  A template in a queue overrides a global 
template of the same name, so RT will use your queue template instead of 
the global one.

If I misunderstood your question, please clarify it.

Regards,
Gene

At 08:12 AM 11/7/2007, Candelario, Bill wrote:
>Hi,
>
>I'm fairly new to RT code structure and am having a difficult time trying 
>to figure this out.
>
>I have created 2 separate email address, in which tickets submit perfectly 
>into RT.  What I'm trying to do is create 2 different responses according 
>to whom the ticket is for.
>
>For example, if <mailto:test1 at test.com>test1 at test.com is sent an email 
>then they get the test1 auto response.  If 
><mailto:test2 at test.com>test2 at test.com is sent an email then they get the 
>test2 auto response.
>
>Hopefully it's an easy thing to configure.
>
>Thanks.
>
>Bill


-- 
Gene LeDuc, GSEC
Security Analyst
San Diego State University 
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