[rt-users] Ticket Transactions get lost on the way to WebUI

Torsten Brumm torsten.brumm at googlemail.com
Mon Nov 19 12:42:05 EST 2007

OK, now it becomes very strange....!!!

I've upgraded to latest:

root at bruchtal-www4:~/Text-Quoted-2.03# perl Makefile.PL
Checking if your kit is complete...
Looks good
Writing Makefile for Text::Quoted
root at bruchtal-www4:~/Text-Quoted-2.03# make
cp Quoted.pm blib/lib/Text/Quoted.pm
Manifying blib/man3/Text::Quoted.3pm
root at bruchtal-www4:~/Text-Quoted-2.03# make test
PERL_DL_NONLAZY=1 /usr/bin/perl "-MExtUtils::Command::MM" "-e"
"test_harness(0, 'inc', 'blib/lib', 'blib/arch')" t/*.t
All tests successful.
Files=6, Tests=14,  1 wallclock secs ( 0.52 cusr +  0.08 csys =  0.60 CPU)
root at bruchtal-www4:~/Text-Quoted-2.03# make install
Installing /usr/lib/perl5/site_perl/5.8.5/Text/Quoted.pm
Installing /usr/share/man/man3/Text::Quoted.3pm
Appending installation info to
root at bruchtal-www4:~/Text-Quoted-2.03# cd /usr/lib/perl5/site_perl/5.8.5/
root at bruchtal-www4:/usr/lib/perl5/site_perl/5.8.5# ll

I removed the mason cache (to make sure everything is clean) restarted
apache and.....

the module is not even loaded:

  Sys::Syslog v0.18;
  Text::Template v1.44;
  Text::Wrapper v1.01;
  Time::HiRes v1.9707;
  Time::JulianDay v2003.1125;
  Time::Local v1.17;
  Time::ParseDate v2006.0814;
  Time::Timezone v2006.0814;

So, remove and upgrade the Text::Quoted can't be the solution?!?

2007/11/19, Jesse Vincent <jesse at bestpractical.com>:
> >
> > Recently weird things started to happen: random tickets in WebUI were
> > not displayed further than a certain transaction in the middle.
> >
> > This happened both in Display.html and History.html.
> >
> >
> My _guess_ is that you're running into one of the very rare, but
> catastrophic bugs in Text::Quoted. I alluded to this in my previous
> email. You _should_ see weird segfaults in the apache error log if this
> is the case.  Try 1) bringing it current or 2) removing it entirely.
> Best,
> Jesse
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Torsten Brumm

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