[rt-users] SLA timers?

Wouter van den Bergh wouter.van.den.bergh at nl.easynet.net
Wed Nov 21 06:10:53 EST 2007



I am wondering is its possible to create an SLA with for example 8
hours, and that when some one creates a ticket, they select the SLA, and
a timer go's running with that ticket that shows how much time is left
on working on the ticket. Is this possible in RT, and if yes,  is there
some documentation on this I can read about?




Met vriendelijke groet, 

Wouter van den Bergh, Customer Support Engineer 2nd Line 

Easynet Nederland B.V., http://www.easynet.nl <http://www.easynet.nl/>  

Tel(Nationaal): 0800-6682937 Tel(Internationaal): +31 (0)20 798 98 80,
Fax: +31 (0)20 798 98 05 

CSC at nl.easynet.net 


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