[rt-users] SLA timers?

[Drew Barnes]

You could set up a queue for each SLA that autosets the due date with
the create scrip.  The wiki has examples of a lot of scrips that should
help you cobble one together.


Wouter van den Bergh wrote:
>
> Hi,
>
>  
>
> I am wondering is its possible to create an SLA with for example 8
> hours, and that when some one creates a ticket, they select the SLA,
> and a timer go’s running with that ticket that shows how much time is
> left on working on the ticket. Is this possible in RT, and if yes,  is
> there some documentation on this I can read about?
>
>  
>
> Cheers,
>
>  
>
> Met vriendelijke groet,
>
>
>
> Wouter van den Bergh, Customer Support Engineer 2nd Line
>
> Easynet Nederland B.V., http://www.easynet.nl <http://www.easynet.nl/>
>
> Tel(Nationaal): 0800-6682937 Tel(Internationaal): +31 (0)20 798 98 80,
> Fax: +31 (0)20 798 98 05
>
>
>
> CSC at nl.easynet.net
>
>  
>
> ------------------------------------------------------------------------
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:
>
> If you sign up for a new RT support contract before December 31, we'll take
> up to 20 percent off the price. This sale won't last long, so get in touch today. 
>     Email us at sales at bestpractical.com or call us at +1 617 812 0745.
>
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com