[rt-users] SLA timers?

[Roy El-Hames]

Wouter;

I am guessing you need this (how long left) visible from search pages ...
I think using the Due and DueRelative should do the trick for you??

Roy

Drew Barnes wrote:
> You could set up a queue for each SLA that autosets the due date with
> the create scrip.  The wiki has examples of a lot of scrips that should
> help you cobble one together.
>
>
> Wouter van den Bergh wrote:
>   
>> Hi,
>>
>>  
>>
>> I am wondering is its possible to create an SLA with for example 8
>> hours, and that when some one creates a ticket, they select the SLA,
>> and a timer go’s running with that ticket that shows how much time is
>> left on working on the ticket. Is this possible in RT, and if yes,  is
>> there some documentation on this I can read about?
>>
>>  
>>
>> Cheers,
>>
>>  
>>
>> Met vriendelijke groet,
>>
>>
>>
>> Wouter van den Bergh, Customer Support Engineer 2nd Line
>>
>> Easynet Nederland B.V., http://www.easynet.nl <http://www.easynet.nl/>
>>
>> Tel(Nationaal): 0800-6682937 Tel(Internationaal): +31 (0)20 798 98 80,
>> Fax: +31 (0)20 798 98 05
>>
>>
>>
>> CSC at nl.easynet.net
>>
>>  
>>
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> _______________________________________________
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>
> SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:
>
> If you sign up for a new RT support contract before December 31, we'll take
> up to 20 percent off the price. This sale won't last long, so get in touch today. 
>     Email us at sales at bestpractical.com or call us at +1 617 812 0745.
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>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
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>