[rt-users] Copies of own messages

Helmuth Ramirez HelmuthRamirez at compupay.com
Mon Nov 26 15:38:14 EST 2007


Per the RT Config file:

# By default, RT doesn't notify the person who performs an update, as
they
# already know what they've done. If you'd like to change this
behaviour,
# Set $NotifyActor to 1

Set($NotifyActor, 0);

Change the setting in your RT_SiteConfig.pm file NOT RT_Config.pm

Also, this is a great place to look for info:
http://www.gossamer-threads.com/lists/rt/users/ 

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Matt
Juszczak
Sent: Monday, November 26, 2007 3:25 PM
To: rt-users at lists.fsck.com
Subject: [rt-users] Copies of own messages

We would like to receive copies of our own updates to RT tickets.

In other words, right now, if I reply to an RT ticket via email or web,
it 
will send a copy to all other subscribers but myself.  I'd also like to 
receive a copy of what I had just sent.

I assume this is code changing logic (Removing the logic that checks to 
see whether or not I am the originator of an update as it is notifying 
subscribers of a ticket (I believe we are all listed as AdminCC's)).

Is there a way to do this?  Code change?
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