[rt-users] allowing non rt users to create tickets

[Todd Chapman]

I would give Unprivileged users the right CreateTicket and then modify
RT code to refuse to create users with email not matching some
pattern. Better yet, store the pattern in the config file.

-Todd

On 11/30/07, Shawn Wilson <swilson at citizen.org> wrote:
> The way i want this to work - any user on our domain can send an email
> to an email account and a ticket gets added for them and rt sends them a
> confirmation email of ticket creation. The tickets may go into a general
> catagory and we can manually move them into different catagories.
>
> Where i'm at - mailgate fetches the emails and sends any user that
> doesn't have an account a reply email saying 'Could not load a valid
> user'. I don't want to create hundreds of rt users nor feel it really
> necessairy to set this up with ldap when i want to accept any and all
> emails from this domain as tickets - or just accept any and all emails
> if that is much easier.
>
> i hope this is enough to go on, i've been on google for days and i
> can't figure out how to do this. I haven't done any serious mods to the
> site config other than what is needed to get it up. Let me know if i
> need to provide any additional information. This is becoming a pain
> since the system pretty much does what we want out of the box.
>
> Thanks
>
> my system info:
> Ubuntu Dapper LTS
> Linux tkt.fqdn.org 2.6.15-29-amd64-server #1 SMP Mon Sep 24 17:31:58
> UTC 2007 x86_64 GNU/Linux
>
> RT
> request-tracker3.4_3.4.4-1_all.deb
>
> Apache
> Server version: Apache/2.0.55
> Server built:   Aug 16 2007 22:24:22
>
> MySQL
> Server version          5.0.22-Debian_0ubuntu6.06.5-log
> Protocol version        10
> Connection              Localhost via UNIX socket
> UNIX socket             /var/run/mysqld/mysqld.sock
>
>
> .fetchmailrc
> # .fetchmailrc
> poll mail.fqdn.org
> username foo
> password bar
> mda "/usr/bin/rt-mailgate --url http://tkt.fqdn.org/rt/ \
> --queue general --action correspond"
>
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