[rt-users] Info about REJECTED status notification

[JavaCupiX]

I can't remember what transaction type it is so you will have to figure that
out (docs)

but here is what I use for another thing and you should be able to use as a
conditionnal statement

if (($self->TransactionObj->Type eq "Type i can't remember") and
($self->TicketObj->Status eq "rejected")) {
return(1);
} else {
return(undef);
}

Make a special script for this one and modify the model so it says REJECTED
in the subject line...

On 10/10/07, Gianluca Cecchi <gcecchi at peviani.it> wrote:
>
>
> When I reject a ticket, the requestor only receives an e-mail with
>
> Subject:  [Peviani #72] problem with printer
>
> And inside the body what I decided to write + the original reference
>
> I think it would be useful to have for example the word REJECTED inserted
> into the subject line for more clarification to the user, before opening the
> e-mail itself?
>
> I tried to apply a scrip/template for this using as a referene what is
> done for RESOLVED state, but it seems I have to create a user Defined
> condition…..
>
> Any hints?
>
> Gianluca
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20071010/3a5112f4/attachment.htm>