[rt-users] Info about REJECTED status notification

[Gianluca Cecchi]

When I reject a ticket, the requestor only receives an e-mail with

Subject:  [Peviani #72] problem with printer

And inside the body what I decided to write + the original reference

I think it would be useful to have for example the word REJECTED
inserted into the subject line for more clarification to the user,
before opening the e-mail itself?

I tried to apply a scrip/template for this using as a referene what is
done for RESOLVED state, but it seems I have to create a user Defined
condition.....
Any hints?


Gianluca 
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