[rt-users] new users

[Aaron Bartlett]

Hello, Timothy!

 

In RT's default configuration, it creates an account for the user without any password.  If you want to change this behavior, check the following page on the RT Wiki about changing the default AutoReply template (note that this is also in the "RT Essentials" book on pp 88-89):

 

http://wiki.bestpractical.com/view/AutogeneratedPassword

 

Some instructions and references to installing AutogeneratedPassword are here, about ¾ down the page:

 

http://wiki.bestpractical.com/view/ItsFinallyInstalledNowWhat

 

Best regards,

 

Aaron Bartlett

Able Network Consulting

 

________________________________

From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Gene LeDuc
Sent: Wednesday, October 10, 2007 11:03 AM
To: Timothy A. Holmes
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] new users

 

Hi Timothy,

When a new user submits a ticket (via e-mail), RT sets up an account for them.  The account username is their e-mail address and there is no password.

Regards,
Gene

At 11:53 AM 10/9/2007, Timothy A. Holmes wrote:



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Hi folks:

I have just installed RT and I need to find out how new users set up their username etc so they can submit tickets.
 
I have been through the manual and I cant seem to find it

TIM
 
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