[rt-users] Can I deselect a Global Scrip on a per queue basis?

[David Hobley]

Looking through the Mail archives, Dirk Pape has an extension for this, but all links point to his page which appears to no longer exist. Anyone have a link to the latest version of this extension? 

The link I have from the Wiki is: 

http://page.mi.fu-berlin.de/~pape/rt3screenshots/ 

Cheers, 
David 
----- Original Message ----- 
From: "Kenneth Crocker" <KFCrocker at lbl.gov> 
To: "David Hobley" <david.hobley at mionegroup.com> 
Cc: rt-users at lists.bestpractical.com 
Sent: Thursday, 11 October 2007 09:36:08 AM (GMT+1000) Australia/Brisbane 
Subject: Re: [rt-users] Can I deselect a Global Scrip on a per queue basis? 

David, 


Alas, I don't believe there is an easy way. The only way I know of is 
to make the scrips queue based. 


Kenn 
LBNL 

On 10/10/2007 3:43 PM, David Hobley wrote: 
> Hello, 
> 
> We have been using RT for a while and are very happy with it (once we 
> got our users trained up to the right level of geekyness). We have 
> approximately 25 queues currently for various problem areas with 9 or so 
> global scrips which apply to all queues and for the most part, this 
> works well. However, there are 2 or 3 queues for which we don't want to 
> apply the global scrips. 
> 
> Is there any way I can specify that a queue should not use a global scrip? 
> 
> The alternative appears to be to define per queue scrips which would be 
> painful for 25 queues, not to mention much more maintenance if we want 
> to change anything. 
> 
> Thanks for your time! 
> 
> -- 
> Cheers, 
> David Hobley 
> 
> 
> 
> 
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-- 
Cheers, 
David Hobley 

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