[rt-users] Unable to load a valid user.

[Alison Downie]

I've encountered a similar problem but I notice that in the log, it looks 
as though it has no value for 'queue'. Anyone got any ideas?

[Tue Oct 23 11:44:40 2007] [crit]: HasRight called with no valid object 
(/opt/rt/lib/RT/Principal_Overlay.pm:321)
[Tue Oct 23 11:44:40 2007] [crit]: HasRight called with no valid object 
(/opt/rt/lib/RT/Principal_Overlay.pm:321)
[Tue Oct 23 11:44:40 2007] [error]: RT could not load a valid user, and 
RT's configuration does not allow
for the creation of a new user for this email (foo at bar.com).

You might need to grant 'Everyone' the right 'ReplyToTicket' for the
queue . (/opt/rt/lib/RT/Interface/Email.pm:241)

      ^^^

(Note the missing queue!)

Alison

On Thu, 11 Oct 2007, Deepika Bhatia wrote:

> We are in the process of upgrading from 3.4.2 to 3.6.2. We are also moving the database from mySQL to ORACLE at the same time. While doing the testing, we ran into this problem.  While creating a new ticket via email, we receive the following Error.
>
>
> "RT could not load a valid user, and RT's configuration does not allow for the creation of a new user for this email (xxx at xxx.com<mailto:xxx at xxx.com>).
>
>
>
> You might need to grant 'Everyone' the right 'CreateTicket' for the queue CSG General."
>
>
>
> We have checked the rights for the "Everyone" group and the "CreateTicket" right exists on the "CSG General" queue. I have checked the Email Aliases also and there is no issue there.
>
>
>
> Email Aliases Setup
> csg: "|/etc/smrsh/rt-mailgate --queue 'CSG General' --action correspond --url http://localhost/"
> mnsnet: "|/etc/smrsh/rt-mailgate --queue 'mnsnet' --action correspond --url http://localhost/"
>
>
>
> There is no LDAP authentication setup done. Any ideas on what could be the issue here?
>
>
>
> Thanks!
>
> Deepika.
>
>

-- 
++++++++++++++++++++++++++++++++++++++++++++++
Alison Downie, Computing Officer
School of Informatics, University of Edinburgh
Room B21, 5 Forrest Hill, EDINBURGH, EH1 2QL

Tel: 650 3095
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