[rt-users] Unable to load a valid user.

[Deepika Bhatia]

Are there any log files that we can look into to check if there is a problem with the setup parameters. As far as I know there is no setup for the LDAP test as we are not doing any LDAP authentication.

Please advise. I appreciate your prompt response in this matter.

Deepika.
-----Original Message-----
From: Kenneth Crocker [mailto:KFCrocker at lbl.gov]
Sent: Friday, October 12, 2007 12:02 PM
To: Deepika Bhatia
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Unable to load a valid user.

Deepika,


        I do not handle the maintenance of our RT downloaded software, I just
adminitrate the users. However, it seems to me there are some RT
configuration options that would effect this (ie.
RT::SenderMustExistInExternalDatabase 1,
RT::LookupSenderInExternalDatabase 1, etc.). Our system automatically
creates a new privileged user once they pass the LDAP test, and each
queue that receives a ticket request has it's own e_mail address/domain.
Perhaps a thorough examination of your configuration parameters will
lead to an answer. OR, perhaps there is a user e_mail address missing or
domain or Queue e_mail address missing. The error message seems specific
to an E_mail address related to these objects. I'd check the preferences
for the user that sent the request also. Just a thought.

Kenn
LBNL

On 10/11/2007 4:06 PM, Deepika Bhatia wrote:
> We are in the process of upgrading from 3.4.2 to 3.6.2. We are also
> moving the database from mySQL to ORACLE at the same time. While doing
> the testing, we ran into this problem.  While creating a new ticket via
> email, we receive the following Error.
>
>
>
> "RT could not load a valid user, and RT's configuration does not allow
> for the creation of a new user for this email (xxx at xxx.com
> <mailto:xxx at xxx.com>).
>
>
>
> You might need to grant 'Everyone' the right 'CreateTicket' for the
> queue CSG General."
>
>
>
> We have checked the rights for the "Everyone" group and the
> "CreateTicket" right exists on the "CSG General" queue. I have checked
> the Email Aliases also and there is no issue there.
>
>
>
> Email Aliases Setup
>
> csg: "|/etc/smrsh/rt-mailgate --queue 'CSG General' --action correspond
> --url http://localhost/"
>
> mnsnet: "|/etc/smrsh/rt-mailgate --queue 'mnsnet' --action correspond
> --url http://localhost/"
>
>
>
> There is no LDAP authentication setup done. Any ideas on what could be
> the issue here?
>
>
>
> Thanks!
>
>
>
> Deepika.
>
>
>
>
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