[rt-users] Using 3rd party reference numbers as tokens

[Richard Brady]

Hi folks

Is there anyway of configuring RT to work with less intelligent issue
trackers by attaching their reference for an issue to a ticket number.

What I have in mind is a field in the ticket where you can enter a
string which, if it appears in the subject line of an inbound email,
will cause that email to be attached to the ticket, despite that email
not having the RT token in the subject line. Obviously the sender of
the email would also have to match the requestor of the ticket.

Regards,
Richard

-- 
Richard Brady
T: +44 (0)7771 623 348
E: rnbrady at gmail.com