[rt-users] How can I mail watchers of a Queue upon Queue change

[Mathew Snyder]

We do this exact thing here at work.  All you need to do is create a template
and then create a scrip with the following:
Condition: On Queue Change
Action: Notify AdminCcs (Or any other persons you wish to notify)
Template: The template you created
Stage: TransactionCreate

Mathew
Keep up with me and what I'm up to: http://theillien.blogspot.com


Matt Weller wrote:
> Hi all,
> 
>     I am trying to notify watchers of a queue when a ticket is moved
> onto the queue they are watching from another queue, I can see that I
> can use the Condition on Queue Change, but what I can't work out is how
> to identify the watchers of the new queue, could anyone please help me
> with this.
> 
> Thanks
> 
> *Matt Weller*
> Systems Administrator
> 
>  
> 
> Direct: +44 1225 478051
> 
> Fax: +44 1225 478001
> 
> matt.weller at evolving.com <mailto:natalie.brown at evolving.com>
> 
> Evolving Systems Ltd
> 
> Riverside Buildings, 108 Walcot Street, Bath BA1 5BG United Kingdom
> 
> www.evolving.com
> 
> 
> 
> This e-mail and any attachments may be confidential and/or legally
> privileged. If you have received this e-mail and you are not a named
> addressee, please inform Evolving Systems TIS at tis at evolving.com and
> then delete the e-mail from your system. If you are not a named
> addressee you must not use, disclose, distribute, copy, print or rely on
> this e-mail. To ensure regulatory compliance and for the protection of
> our clients and business, Evolving Systems may monitor and read e-mails
> sent to and from its servers. Although Evolving Systems routinely
> screens for viruses, addressees should scan this e-mail and any
> attachments for viruses. Evolving Systems makes no representation or
> warranty as to the absence of viruses in this e-mail or any attachments.
> 
> Registered Office: One Angel Square, Torrens Street, London. EC1V 1PL.
> Registered number 2325854
> 
> 
> ------------------------------------------------------------------------
> 
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> 
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com