[rt-users] Automatic Extract Article from Ticket

[Nardi Alberto]

I am a newbie  of RT/RTFM  and I'm trying to create a scrip that when a
Ticket is created (gui o e-mail ),  automatically creates an item in
RTFM.

I have the class associated to the Queue and only one custom Field (
body of the article )
Some have already had this experience?

RTv3.4.5 RTFM 2.2.0

Thanks in advance for your help

Alberto

 

 

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