[rt-users] RT 3.6.5 Setup / LDAP

[Helmuth Ramirez]

David,

  Like you, I researched and failed many times before I got it to work
properly (adding insult to injury RT was my introduction to *nix).  What
errors are you experiencing?  

 

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of David
ROBERT
Sent: Friday, October 19, 2007 4:39 AM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] RT 3.6.5 Setup / LDAP

 

Hello,

 

Before writing this mail, let it be said that I spent some hours going
through the wiki reading any bits of info that had more or less to do
with LDAP and the many different ways to try to use it in RT. Gone
thought the mailing list archive and did my share of googling around.
All in all I spent the week (and some nights) on this.

 

We have been fiddling with RT 3.6.5 for the past week trying to set it
up to have LDAP Auth. At first we managed to set ti up  to run of a RHEL
5 server, Apache 2.2.3 using mod_perl.

 

But since the goal is to use RT for corporate IT support requests
tracking and we use a Win2003 Domain in native mode with some 500+ user
account and a high turnover rate, we want RT to use our ActiveDirectory.

 

The problem is that the more LDAP "recipe" I try to use the more
desesperate I get :-)

 

So, I am ready to scrap our RHEL 5 Server and FastCGI instead of
mod_perl if need be, but I don't want to waste some more precious work
days (and some sleep hours to the greatest dismay of my family) going
blindly around.

 

That's why I'm looking for somebody out there that managed to use RT
3.6.5 and LDAP properly using a RedHat Linux if possible or any other
distrib (provided it's free because we only use RedHat distrib for our
corporate use and we won't buy any other distrib). If all it takes is
using another RHEL version (3, 4, any update level, we have all of them)
or a specific list of modules, we are ready to accept any compromise
that will enables us to have this RT 3.6.5 running with LDAP.

 

 Yours,

 

David

 

 

 

 

 

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