[rt-users] Email communication stops randomly...rebooting apache resolves

[John Wells]

Hi guys...

We're new RT users and like it very much. However, we have a strange problem I hope you might provide some insight to.

Every once and awhile (about 1-2 times a week), RT stops sending email communications. Completely. In fact, there is no communication even logged in the ticket history, which is strange. I would expect it to still log the communication but fail at sending, but that is not the case. RT just appears to stop *wanting* to send email at all.

Restarting Apache fixes it, btw.

Here's my env details:
Debian 4.0
perl                              v5.8.8
rt3.6-apache2                     3.6.1-4                         
rt3.6-clients                     3.6.1-4                         
libapache-dbi-perl                1.04-0.1                   
libapache-session-perl            1.81-1                      
libapache2-mod-perl2              2.0.2-2.4                   
apache2                           2.2.3-4+etch1
apache2-mpm-worker                2.2.3-4+etch1
apache2-utils                     2.2.3-4+etch1
apache2.2-common                  2.2.3-4+etch1
postgresql-8.1
/usr/local/share/perl/5.8.8/CGI.pm:$CGI::VERSION='3.29';
/usr/share/perl/5.8.8/CGI.pm:$CGI::VERSION='3.15';
  @INC:
    /etc/perl
    /usr/local/lib/perl/5.8.8
    /usr/local/share/perl/5.8.8
    /usr/lib/perl5
    /usr/share/perl5
    /usr/lib/perl/5.8
    /usr/share/perl/5.8
    /usr/local/lib/site_perl

Has anyone seen this before? How might I go about debugging this issue. It becomes a pretty big issue when it happens late at night. ;(

I appreciate any help you can provide!

Thanks,
John





-- 
This message has been scanned for viruses and
dangerous content by MailScanner, and is
believed to be clean.

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20071024/fad17cf6/attachment.htm>